There are countless reasons to use cloud phone services.
Here are ten of the best reasons to move your phone service to the cloud.
Be on the Cutting Edge
These days, downloading software and installing them on your own computers are becoming old-fashioned. Things are moving toward; services that you pay for are those that someone else hosts. The cloud paradigm drastically reduces costs of software phone systems, allowing smaller businesses access to the same technology as companies with huge IT budgets.
Access the Amazing Features of Phone System Software
If you have an existing PBX phone system, you’re missing out on many of the great features that come with a software-based cloud phone service. These include client-side applications that make your phone system simple to use. You can even integrate your existing PBX phone system into the cloud phone service.
You can eliminate the need for additional computer hardware and software, and network infrastructure to host your own phone system. With a cloud phone service, someone else does all of that work for you so you can get down to the business of using your phone system to make money for your business. There is no cost of ownership with a cloud phone system because you don’t have computer hardware to maintain, repair, and upgrade.
You can’t afford for your phone system to have any down-time.Down-time means missed opportunities and lost money. Because cloud phone services run on distributed computer systems, you’re immune from a failure of a computer, network switch, or some other piece of hardware that could bring down your phone system. Cloud phone services generally perform with greater than 99 percent up-time.
Here’s where cloud phone services shine. As your business grows, you can scale your phone service up without adding a single piece of hardware or software, or adding new space. All you have to do is increase your monthly subscription payment and you are up and running.
In today’s business environment, teams can be composed of virtual workers who are often remote and involved with a business solely to complete one project. With a cloud phone service, you can configure and remove these workers from your desktop or mobile device. Call centers can add and reduce agents without any investments in hardware.
Integration with CRM Software
Because a cloud phone service is another software application, it can easily integrate with CRM packages. Cloud phone systems can share call metadata with your CRM application so you never lose track of relationships with customers. Integration with CRM applications is integral to the success of your business.
One Phone Service for the Business and Call Center
With cloud phone services, you need only one phone system for your business uses and your call center. Cloud phone services features span from the enterprise to the call center. Now, all of your business calls and call center calls can be integrated into the same database for use in reporting and data visualisation to gain the necessary business intelligence across the entire business.
Desktop and Mobile Applications
Interacting with a cloud phone system is as easy as using your computer or mobile device. Desktop and mobile applications make using your phone service easy and intuitive. Cloud phone services expose their interfaces via the Secure Hypertext Transport Protocol (HTTPS) that is commonly used for secure web browser traffic, so you don’t need to configure firewalls and create Virtual Private Networks (VPN) to allow for remote access of your phone service.
Ability to Add New Features
Software designers are always coming up with new features for cloud phone service software. Features like workforce optimisation and enhanced speech technology are coming down the road and will make your phone service a greater asset to your business. The good news is that you don’t need to add hardware or software to use these new features. That's the beauty of the cloud.