VoIP Services


What is VoIP?

Voice-over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).

Uniquecom VoIP Systems

Uniquecom’s systems pervade all requirements of professional VoIP products in outstanding quality and high availability. Each system is built and configured according to the technical, administrational and regulatory requirements of the customer.

The wide range of technical complexity and the room of interpretation in standardisations of the interface of the components require an optimal integration of all parts in a coherent system. Uniquecom cooperates closely with the development trams of its various suppliers to ensure the full integration of all building blocks in a satisfactory level of quality.

VoIP System Setup Diagram

The Uniquecom VoIP System consists of the VoIP Switch, a Firewall or a Session Border Controller (SBC) and auxiliary devices such as provisioning or conferencing servers. The connection to the public phone network (PSTN) occurs over SIP trunks or SS7 gateway.


The customer premises equipment (CPE) is connected over broadband IP (Internet Protocol) either directly, as in the case of IP phones or soft clients, or indirectly with gateways as in the case of analogue phones or ISDN equipment. The integration into an existing or new customer management or billing systems will happen with adequate interfaces such as XML.

Security and Reliability

Security is of utmost importance. For example, the authentication of the CPE’s is fully encrypted, even voice traffic is encrypted as well. The VoIP itself is protected by Firewalls or Session Border Controllers (SBC). The use of redundant, high quality components ensures the required operating reliability of 99.999%, which is required of carrier systems. To meet more demanding availability requirements, the system may be delivered in location redundant configuration.

VoIP for Business

Voice-over Internet Protocol (VoIP) is a type of technology that allows its users to make calls using the broadband Internet rather than the conventional or analogue phone system. VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband. So, if you are using a VoIP telephone system, you are basically using the Internet to make phone calls. Using a VoIP system has several benefits for many businesses.


Saving Money

The cost of using a VoIP telephone is much cheaper than using a conventional phone. Making long distance phone calls are also cheaper when using a VoIP provider.


The convenience and comfort provided by a VoIP telephone system is available worldwide. Using any broadband connection, you can log in to your VoIP telephone, and you will get a dial tone. Regardless of where you are, if you have Internet access, there should not be any problems in terms of costs and connections. VoIP systems are also accessible via email or while you are traveling. Simply take your headset or IP phone, and you can contact staff or clients through a low-cost call.


With a VoIP system, you can still use your conventional phone and a VoIP converter or VoIP telephone adapter. A VoIP converter looks like a USB memory stick, which you can easily plug onto any computer. A VoIP converter will sense signals that are emanating from traditional or analogue phones, and such signals will be converted to digital data that can be routed over the Internet. A computer must be turned on for the service to work. A VoIP system will also allow you to acquire your own VoIP number, so no matter where you are traveling, as long as you have a high-speed Internet connection, you are capable of receiving phone calls to the same number.


Aside from making phone calls, you can also conduct video-conferencing calls through your VoIP phone. This allows you to stay in touch with your co-workers and clients to discuss important deals, affairs, meetings, files, documents and agendas no matter where you are. Even while you are abroad attending meetings, you still have the capacity to attend other important meetings in your home office without having to worry about being physically present.

SIP Trunking

Many businesses have made substantial investments in PBX equipment for their phone systems and aren’t willing to scrap that investment for an entirely software-based phone system. VoIP technology transmits telephone calls across IP networks, including the Internet so there aren’t and tolls that come with the traditional PSTN networks.

Session Initial Protocol (SIP) is the standard protocol used for transmitting telephone calls across IP networks. Much like the Hypertext Transport Protocol (HTTP) that sends and receives data from websites, SIP takes care of the signaling and transmission of phone calls between two computers, a computer and an IP phone, or two IP phones.

The good news is that cloud phone services offer SIP trunking, which ties your existing PBX system into your IP network. This allows your PBX to use the SIP protocol to send telephone calls over IP networks instead of PSTN – giving you unlimited local and long-distance calls for a fixed price or lower rate plan.

With SIP trunking, your old phone system can get a modern make-over and offer you features such as rich high-definition (HD) voice quality, and the scalability and reliability that come with cloud phone services. SIP trunking with a cloud phone service is a simple and inexpensive way for your company to improve its phone system quality while using the existing IP networks already in place for other parts of your business. 

Virtual Telephone Number (DID)

Successful businesses are always seeking new markets to serve to expand and increase their profits. Oftentimes, it is quite desirable to establish a local presence in those markets because it gives potential clients the feeling that your business is local to the area. This can make them more likely to do business with you. In the age of the virtual and short-term office space leasing solutions, establishing a local presence in another city has never been easier.

With Virtual DID, you can get local phone numbers for a given city and then route calls made to those numbers to your existing phone system wherever you are. With minimal investment you can expand your business into a new market without purchasing and installing new phone lines and acquiring any new office space.

If you would like to allow your customers toll-free calling, you can also secure toll-free numbers for a very low cost.

DID Number Availability: All states in Malaysia (03, 04, 05, 06, 07, 08, 09)